NEXA Terms of Service

Effective date: 14 October 2026

1. Eligibility

NEXA is an adults-only dating service. You must be at least 18 years old to create or use an account. You must provide truthful information and must not create an account for another person without authorization.

2. Accounts and verification

You are responsible for protecting your password and account. Email verification does not prove identity. Photo verification is an automated safety screening (performed with Google Cloud Vision and Sightengine, as described in the Privacy Policy, section 19b), with review by a NEXA administrator when needed, and does not guarantee that a member is truthful, safe or suitable. NEXA may reject or require a new verification submission.

Your gender, who you are interested in and your sexual orientation are optional: you may answer, choose "Prefer not to say" or skip them, and change them later. Whatever you enter is shown on your profile to other verified members exactly as you entered it. Every photo on your profile is visible to other verified members, not only the first one.

3. Community standards

4. Reporting and moderation

Members can report and block other members. NEXA may review reports, remove content, restrict visibility, suspend or terminate accounts and request additional verification when reasonably necessary for safety, fraud prevention or legal compliance. Moderation decisions are recorded for accountability. A report is handled as new, investigating and resolved; the reported member is not told who reported them.

You may hide a member (they leave your Discover, are not told, and can still see you; undo it under Privacy & account > Hidden profiles) or block a member (neither of you can see or contact the other).

5. User content

You retain responsibility for the photographs, biography and other content you submit. You grant NEXA the limited rights needed to host, display and process that content to provide the service and enforce these Terms. Do not upload content you do not have the right to use.

5b. Profile photos

Every photo on your profile must be a real, unaltered photograph of you with your face clearly visible. Photos of another person, of an animal or object, images with no recognisable face, photographs of a screen or of another photograph, and images generated or edited so that they no longer show your real appearance are not permitted. NEXA checks the first photo, against your live selfie, as identity verification and may reject a profile, or remove an account, whose photos break this rule. Photos added after verification are screened automatically and are held to the same rule, but do not remove your verified status. On the Discover card and in your profile, photos are shown in a large portrait preview; other members can open any of your photos at full size, so make sure every photo is one you are comfortable showing at that size.

5c. Your profile and Discover

Discover shows other verified members one at a time as a card. The card shows the member's photos, name, age, a verified mark once their photo verification is complete, and their city and country - nothing more precise. Where it is available, the card also shows a NEXA compatibility score between the two of you, and a "You both like" line with what you have in common (interests, hobbies, music, things you like and languages). The details are grouped in three tabs. About: bio, age, native language, languages spoken, values, personality, love languages and communication style. Interests: your gender, sexual orientation and who you are interested in (only if you chose to share them), what you are looking for, interests, hobbies, music and things you like. Lifestyle: smoking, drinking, exercise, sleep schedule, social style, travel frequency, pets and children. Whatever you enter in these sections is shown to other verified members exactly as you entered it; optional answers can be skipped or set to "Prefer not to say". Like, pass, super like, message, hide, report and block are available from the card.

5d. Location

NEXA does not use your location. NEXA does not collect, store or use the location of your device: there is no GPS, no location permission and no location tracking of any kind. The only place information on NEXA is the city and country you choose yourself in your profile, and that is all other verified members see - on your card and on your profile. NEXA does not calculate or show the distance between members (no "km away"). You can change your city and country at any time in Edit profile.

5e. Together reminders

Together lets you switch on reminders for the dates that matter to you and a member you are connected with: their birthday (7 days before, 1 day before and on the day) and the date you connected (7 days before and on the day). Reminders arrive as notifications, each one has its own On/Off switch, and the switches are shared between the NEXA Android app and the web. Together is optional and you can turn every reminder off at any time.

6. Messages and calls

No discrimination. Discrimination, slurs, hate speech or hostility towards a member because of their race, ethnicity, nationality, skin colour, gender, gender identity, sex, sexual orientation, religion, disability or age is prohibited everywhere on NEXA. A report of this kind that NEXA verifies results in a permanent ban of the account, without refund of any subscription period already paid.

Connections. You are connected with another member as soon as one of you likes the other. A connection opens a private conversation for both of you at once - there is no waiting. Either member can block the other at any time, which closes the conversation for both.

You can send a photo or a video inside a conversation with somebody you are connected with. Attachments are your content and the rules in this section and in the Community Guidelines apply to them exactly as they apply to text. Sending sexual images to somebody who has not asked for them, sending images of another person without their agreement, or sending any image of a minor, results in removal from NEXA and, where the law requires it, a report to the authorities. Message text is screened automatically; attachments are reviewed when they are reported.

Voice notes. You can record and send a voice note in any conversation, one-to-one or in a group, from the microphone button next to the message box; the other side plays it inside NEXA. A voice note is an attachment like a photo: it can be replied to, deleted and reported in the same way, and everything in this section and in the Community Guidelines applies to what you say in it.

View once. When you send a photo or a video you can mark it "view once". Each receiver may open it one time; the moment the viewer is closed the file is marked as opened for that person, and once every receiver has opened it the file is deleted from NEXA's storage for good. The sender never reopens a view-once file. "View once" is not a guarantee: the person you send it to could photograph their screen with another device - send only what you would send anyway.

No saving or downloading. Photos, videos and voice notes sent in a conversation are shown inside NEXA only. The NEXA app blocks screenshots and screen recording on every screen and opens photos and videos in its own viewer, with no option to download or save them. Copying, recording or forwarding another member's photos, videos or voice notes outside NEXA is a breach of section 10.

Deleting a message. Any message, photo, video, voice note or file in a conversation or group can be deleted for you - it disappears from your view only and the other participants keep it. The sender can also delete their own message for everyone: it disappears straight away for every participant - on the phone and on the web at the same time - and the message and its file are deleted from NEXA's servers and storage, with nothing left in its place; a reply that quoted it shows only that the quoted message was deleted. Deleting a message does not remove it from a report that was already made about it, and NEXA may keep a copy of a reported message for as long as the report is handled.

Chat background. You can give each conversation a background of your own - one of the pictures NEXA offers, or a photo from your device. A background is personal: only you see it, in that conversation, on every device you use; in a group every member chooses their own. A background photo is your content and must respect the Community Guidelines; it is stored privately and deleted with your account.

Conversations and unread messages. Your conversations are listed newest first - the conversation with the latest message is always at the top - and each one shows how many messages in it you have not read yet. The same number is shown on the Messages icon wherever you are in NEXA (Discover, Likes, Settings) and in the sidebar on the web, and a new message also arrives as a push notification when notifications are allowed on your device. Unread counts are kept on your account so they agree on the phone and on the web.

Sounds. NEXA plays a short sound when a message is sent or arrives, and a soft tick while you type a message. Both can be kept or switched off at any time under Settings → Sounds (on the web: Settings, "Sounds"); the choice is stored on that device or browser only. Sounds follow the volume of your device and stay silent when the phone is on silent or vibrate.

Messages and, when enabled, voice/video calls are communication features between members. Do not assume communications are private from the other participant. NEXA may process limited metadata for service operation, safety and legal compliance. Do not use NEXA for emergency communications.

Voice and video calls require an active yearly NEXA Premium plan and are only possible between members who are connected (one of you has liked the other). The monthly plan does not include them. Calls are carried through Agora's real-time network and are not recorded by NEXA. Your camera and microphone are activated only for the duration of a call.

Automatic translation works the same way in every conversation and in every group: whatever language a message is written in, each reader who has translation on receives it in their own native language (or the language they chose), with the original text shown underneath. The translation is made in one step straight from the text that was typed, by the engine that reads that pair of languages best (DeepL SE, otherwise Google Cloud Translation), so tone, gender and idioms are kept as far as automatic translation allows; an English copy of every message is also produced when it is sent, for moderation and as a fallback when neither engine can read the original. Translation is part of the yearly plan and can be switched off at any time; translations are produced automatically and may still be inaccurate - do not rely on them for anything important.

Group chats may only be created between connected members - one of you has liked the other - who share at least one interest and are looking for friendship. Everything you post in a group is visible to every member of it. You may leave a group at any time; messages you already sent remain with the group. If the person who created the group leaves, the next member becomes its owner, and a group is removed once fewer than two members remain. The person who created a group may delete it: the group and every message, photo and file in it are removed for all members at once, and this cannot be undone.

App language. The language of the NEXA interface itself - menus, buttons, settings and the website - can be changed at any time from the language selector on the website, on the welcome screen and in Settings → App language, in English, Albanian, Spanish, French, German, Italian, Portuguese, Dutch, Turkish, Russian, Arabic, Hindi and Chinese. This is free on every plan and independent of the automatic translation of messages described above; your choice is stored on your device (and in your browser) only. Interface translations are produced automatically and, where a translation is missing or unclear, the English text applies. Legal documents (these Terms, the Privacy Policy, the Community Guidelines and the Child Safety Policy) are provided in English.

7. Subscriptions and payments

Premium subscriptions are sold only inside the NEXA Android app, through Google Play billing. There is no payment on the web.

Free trial. The monthly plan starts with a 3-day free trial, available once per NEXA account. During those 3 days everything NEXA Premium does is open - Discover, likes, messages, voice and video calls, automatic translation, super likes and group chats - so you can try the whole of NEXA. When the 3 days end, two things happen automatically: Google Play charges the monthly price (and every month after that, unless you cancel), and the account is limited to what the monthly plan includes - calls, video calls, automatic translation, super likes and group chats switch off. To keep all of them after the trial, subscribe to the yearly plan. If you cancel before the 3 days end you pay nothing. The yearly plan has no trial. Nothing on NEXA is free: Discover, likes and messages open only with an active plan.

An active plan is required to use NEXA. Discover, likes, conversations, messaging, Discovery filters and compatibility scores are included in both plans. Creating and verifying your profile, the safety tools (block, report, hide your profile) and deleting your account never require a plan.

The prices above do not include tax. Taxes (including VAT or sales tax) are determined, collected and remitted by Google Play according to the country of your Google account, and are added to the price shown here. The amount Google Play displays at checkout is the amount you pay.

Prices, taxes, trial eligibility, billing periods and renewal terms shown by Google Play at the moment of purchase control the transaction. A subscription renews automatically until it is cancelled. Cancelling an account does not automatically cancel a Google Play subscription; cancel the subscription through Google Play.

8. Virtual gifts

NEXA gifts are virtual items bought only inside the NEXA Android app through Google Play billing, and can be sent only to a member you are connected with. Gift prices are set in US dollars (USD) and shown by Google Play in the gift shop before you buy. There is no gift purchase on the web; gifts you receive are shown on the web automatically.

Taxes on gifts are determined, collected and remitted by Google Play according to the country of your Google account, and are included in the price Google Play displays at checkout.

A gift is delivered once Google Play confirms the purchase. Virtual gifts are digital items consumed on delivery: they carry no cash value, cannot be exchanged, transferred or refunded by NEXA, and are not an investment. Refund requests for a Google Play purchase are handled by Google Play under its own refund policy.

9. Account deletion

You can delete your account from NEXA Settings or use the public account deletion page. Deletion is subject to limited retention required for legal, accounting, fraud-prevention, safety or dispute purposes.

10. Safety and no guarantee

NEXA uses verification and moderation measures but cannot guarantee the identity, conduct or safety of any member. Use reasonable precautions when communicating or meeting someone. Never send money or disclose passwords, authentication codes or sensitive financial information.

Screenshots are not allowed. Profiles, photos, conversations and calls on NEXA are private to the people in them. Taking screenshots or screen recordings in NEXA is not allowed: the NEXA app blocks screenshots and screen recording on every screen, so a screenshot attempt is refused or shows only a blank screen. Photographing, recording, copying or sharing another member's profile, photos, messages or calls outside NEXA by any other means - for example with a second device - is also forbidden and may be illegal where you live. Breaking this rule may lead to content removal, account restrictions or termination.

11. Child safety contact

NEXA prohibits child sexual abuse and exploitation. The designated child-safety and moderation contact is support@nexameetlove.com. Confirmed illegal child-safety material or conduct will be handled and reported to the appropriate authorities where required by law.

12. Service availability

NEXA may change, suspend or discontinue features when necessary for maintenance, safety, legal compliance or product development. Web and Android features may not become available at exactly the same time. The service is not an emergency or professional advice service.

13. Applicable law

These Terms are intended to operate with the mandatory consumer, contract, privacy and safety laws applicable to the user and to the NEXA operator. For processing subject to Albanian law, NEXA must comply with Law no. 124/2024 on the protection of personal data and other applicable Albanian requirements.

14. Legal operator details

Developer: CREATION AL - Digital Creation Studio.
Service contact: support@nexameetlove.com - the only contact address for NEXA.

Operator address: Rruga e Kavajes, Tirana 1001, Albania.

14a. Group chats

Replies. In any conversation you can reply to a specific message: the message you answer is quoted above your reply, on the phone and on the web, and tapping the quote goes to the original. A quote shows the first lines of the original message and who wrote it, to every participant of that conversation, for as long as the reply exists.

Group chats are part of the yearly plan. A group has everything a one-to-one conversation has: photos, videos, voice notes and files, voice and video calls that ring every member (each member may leave; the call ends when the person who started it ends it or when nobody is left), a shared look, and automatic translation - every message is translated into each reader's own language, whatever language it was written in. Attachments in any conversation may be photos, videos, voice notes or files up to 60 MB; they are stored in the sender's folder of that conversation and can be opened only by its members. Leaving a group is available to every member from the group's options; deleting a group is available only to the member who created it and removes the whole group for everybody. Voice notes, view-once photos and videos, deleting a message for yourself or (as its sender) for everybody, and a personal chat background work in a group exactly as described in section 6 - a view-once file in a group is deleted once every other member has opened it.

14b. Calls, translation and places

Voice and video calls. Calls need the yearly plan (or the 3 free days of the monthly plan) and are possible only between people who are connected, or inside a group you are a member of. A call rings on the other person's phone and on the web; they choose to accept or decline. During a call you can mute your microphone, switch the speaker, turn your camera off, flip between the front and rear camera, and hang up at any time - the other side is told when your camera goes off. When either person hangs up a one-to-one call, the call closes immediately for both of you, on the phone and on the web alike; a group call ends for everybody when the person who started it hangs up, or for you alone when you leave it. A call that is not answered within 60 seconds ends by itself. NEXA keeps its calling service ready at all times so that a call rings, connects and is answered within a couple of seconds. Calls use Agora, a third-party real-time communications provider, to carry the audio and video between the participants; NEXA's own servers only start, ring and end the call and never carry the media.

Group calls. A group can hold up to 32 members and any member can start a voice or video call for the whole group; only members of that group can join it, and members are added to a group only by its members, under the group rules in section 14a. Everybody in a group call can see who else is in it.

NEXA does not record calls. NEXA has no call-recording feature and never records, stores, listens to or transcribes the audio or video of a call. Any future recording feature would be announced in these Terms and would require the clear consent of every participant before it starts. You must not record a call yourself without the consent of everybody in it, and you must not photograph or capture what another person shows you in a call and share it. The same rules of conduct apply on a call as anywhere else on NEXA: harassment, threats, sexual content the other person has not asked for, and anything illegal end the call and may end your account. You can report or block a person during or after a call from their profile or the conversation.

Backgrounds and effects. In a video call you can blur your surroundings, replace them with a colour or with a photo from your own phone, and apply picture effects (skin smoothing, low-light enhancement). A photo you choose as a background stays on your phone and is used only to compose your own video; it is not uploaded to NEXA and not sent to the other person as a file. Backgrounds and effects are for calls only - your profile and verification photos must stay real, unedited photographs of you (section 5b). Do not use a background image that is illegal, sexual, hateful, or that belongs to somebody else without permission.

On a voice or video call you can switch between the earpiece and the loudspeaker at any time; the person you are talking to is not told. Automatic translation can be switched on or off; every message is delivered to each reader in the native language set on their profile (or any other language they choose), translated straight from the original as described in section 6, shown first, with the original underneath; the choice is saved on your account and applies on the phone and on the web, in one-to-one chats and in groups alike. The city and country lists offer every populated place we know for the chosen country (5,000 residents and more); you may also type any place by hand.

15. Contact

For account, safety, payment or terms questions, write to support@nexameetlove.com. Developer: CREATION AL - Digital Creation Studio. Automatic emails (email verification, password reset) come from noreply@nexameetlove.com and cannot be replied to - use the support address instead.

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